disruptive or threatening patients course

Dealing with Disruptive or Threatening Patients Course


Disruptive patient behavior in healthcare offices poses unique challenges to healthcare professionals. This online course is designed to equip practitioners, office administrators, and healthcare staff with the knowledge and skills necessary to effectively manage disruptive patient behaviors while maintaining a safe and professional environment.

This course will describe how to deal with disruptive or threatening patients:

  1. General procedures
  2. Dealing with verbal or physical threats
  3. Profanity and abusive language
  4. What to do if a patient gets physically violent
  5. What to do afterwards and documenting a patient’s behavior
  6. How to break bad news to a patient
  7. How to terminate a patient’s relationship with your practice

Participants will have the flexibility to engage with course materials at their own pace, making it ideal for busy healthcare professionals seeking to enhance their skills while balancing professional responsibilities.

This course is approximately 15 minutes.


*All licenses purchased for this course expire one year after the purchase date.

*1 seat per license is considered one launch; once this course is launched, it may not be reused.

*Each user must complete the course and post-test (where applicable) individually; this is not a group course.

On-Site Consulting Services Available

Along with your on-site full service program, you’ll receive all the compliance components you need to be OSHA and HIPAA compliant. You have access to online training for new hires or those that missed any on-site training. 

What to expect when we visit: Your TMC consultant will go through your facility and do a thorough facility audit with an electronic report, go over the Compliance manual, and provide on-site training. 

For our OSHA clients, we provide you with a complimentary spill kit, secondary labels, and meet with your Safety Officer and review their duties.

For HIPAA clients, your facility audit will identify any privacy and security concerns, we’ll provide you with a risk analysis report for your facility, and we’ll meet with your Privacy/Security Officer to review their duties. 

Whether you choose us for OSHA, HIPAA, or both, we will work with you to achieve compliance to create a long-lasting relationship rather than just providing a how-to guide leaving you to do all the work. Our goal is to be your primary resource for HIPAA, OSHA, and Infection Control compliance.