Online Manual Updates

Online Manual Update from 4/23/24 email

Dear {company_name},

We are excited that the launch of Total Medical Compliance’s new online manual system is coming soon!

To ensure a smooth transition and to help you make the most of this new system, we are hosting virtual training sessions. These training sessions will cover everything you need to know about navigating the system, accessing important compliance documents, and utilizing its features to optimize your workflow.

Given the high demand and limited space available, we encourage you to sign up for the training sessions as soon as possible to secure your spot. The sessions will be held on:

Each session will accommodate a limited number of participants to ensure personalized attention and effective learning.

Don’t miss out on this valuable opportunity to familiarize yourself with our new online manual system. If you have any questions or need further assistance, please don’t hesitate to reach out to me at

Thank you for your attention, and we look forward to seeing you at the training sessions!

Brian Fay
Online Systems Manager at Total Medical Compliance


Online Manual Update from 3/13/24 email

Dear {company_name},

My name’s Brian Fay, and I’m the manager of Online Systems at Total Medical Compliance. I wanted to let you know about our new online manual system called that we’ll be rolling out by the end of May. is an online file sharing service. If you have previously used any online file sharing service before, such as Dropbox, this will be very easy for you to learn.  If not, no worries! We’ll have tutorials and webinars available to help you out.

When your files have been set up in by us at TMC, you will receive an email from stating that files have been shared with you. In order to access those files, you will need to create an account in

Here is how to do it:

  1. The email you receive will direct you to Box’s sign up screen.

  1. Click on Sign Up and follow those instructions if you’ve never used Box before
  2. When your account has been created, you will be directed to your shared files.

In the following months, you will receive emails from us with more information about the new online manual, as well as a list of dates that we will be holding training sessions.

If you have questions, please contact me. My e-mail address is or you can contact your TMC consultant.

Brian Fay
Online Systems Manager at Total Medical Compliance


Online Manual Update from 2/15/24 email

Subject: Introducing Our User-Friendly Online Manual System!

Dear _____,

This spring, we are implementing a new online manual system, which is designed with one goal in mind: make it simple. Based upon the feedback we have received from our users, I think we have succeeded in finding the perfect solution for us.

Features include:

  • Ease of use; training can take 5 minutes!
  • Easy-to-understand layout and format.
  • Only 4 steps to update a document.
  • Easy to collaborate and share files with others. If you know how to send an email, you can share a document!
  • Built-in versions of Microsoft Word and Adobe Reader for editing documents.

We aim to have this new system deployed by mid-May. Over the next couple of months, you will receive periodic emails about our new online manual system, along with invitations to web-based training classes. Also keep an eye out for articles in our monthly newsletter, which you can sign up for here.

Total Medical Compliance strives to be your trusted compliance partner. We’re always open to feedback on our current and future projects to make sure they always meet the needs of your practice.

If you have any questions about this new system, please reach out to me by replying to this email or our Manager of Online Systems, Brian Fay at

Bill Fivek
President & CEO of Total Medical Compliance