Navigating Patient Pushback: What to Do When a Patient Refuses to Sign the Notice of Privacy Practices
If you work at the front desk or help patients check in, you’ve probably encountered a situation that brings the check-in process to a halt: a patient refuses to sign the Notice of Privacy Practices (NPP) acknowledgment. You may hear comments like: “I’m not signing anything.” “I don’t give this office permission to share my […]